FREQUENTLY ASKED QUESTIONS

Serving peanuts for free began as a way for customers to pass the time while they waited for us to cook up their burgers & fries (way back in the day, before smartphones!). It was such a hit that it became a Five Guys tradition, and we keep our stores stocked with peanuts to this day.

At Five Guys, we’ve always been fanatical about quality whilst keeping everything else simple! Offering paper bags not only simplifies our store operations, but also speeds up service and reduces confusion in our kitchens.

Five Guys has been preparing fries the same way since 1986. The way we prepare our fries is a signature to our brand, and we aim to provide a consistent, high-quality product for our customers to enjoy.

We feel the best taste for our fries consists of a firm outside and a mashed potato\-like interior. In preparing our fries a certain way, we are able to keep this standard consistent throughout all of our stores.

We use 100 percent refined peanut oil to cook our fries, which contains only enough preservatives (less than 0.004%) so that the oil doesn’t foam when cooking. Refined peanut oil is less likely than cold-pressed oil to cause an allergic reaction.

For individuals with peanut allergies, highly refined peanut oil is considered a safe alternative for culinary and dietary purposes. However, we cannot guarantee that the oil will not cause a reaction. We advose consulting your GP before consumption should you have any concerns.

Additionally, we are unable to ensure no cross-contamination with other products, as peanuts and peanut oil play a large role in our brand and cooking processes.

At Five Guys, we cook all of our burger patties well done. By cooking all of our burgers juicy and well done, we achieve two goals: 1) We ensure a consistent product and 2) We meet or exceed health code standards for ground beef. We understand that there are varying opinions on what level a burger should be cooked for optimal flavor, and our opinion is that our burgers taste best cooked juicy and well done.

However, your feedback is important, so feel free to reach out using our Contact Page if you’d like to share your opinion.

Providing an extra scoop of fries has been a tradition at Five Guys since we opened our doors in 1986.

Enjoy that extra helping or share with your friends! Our fries are also great leftovers; just pop them in the oven (or Air Fryer) the next day.

Coca-Cola Freestyle machines, which feature water filters, are available at participating Five Guys restaurants.

Due to airborne allergy concerns, peanuts cannot be taken out of stores for takeaway and cannot be purchased in our restaurants.

Our fries are soaked in water during the prep process. Because of this, they absorb less oil when cooked, leaving trace amounts of oil on the outside of the fries.

Add in the fact that we serve our fries in an open cup, with an extra scoop thrown into the bag for good measure, and sometimes you’ll see some grease on your paper bag. Also… remember to leave the bag open, so that your fries don’t get soggy!

The first Five Guys opened in 1986 in Arlington, Va., right outside of Washington, DC.

Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes. Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.

Absolutely! We love to see our customers enjoying our food.

Simply tag us in a social media post. We are on Facebook, Instagram and TikTok. Or feel free to send your photos to [email protected]

While we do not sell uniforms, we do sell customer merchandise that is available via our website!

You can fill out our customer survey by visiting this page. Although not necessary, it is helpful to have a receipt nearby.

Currently, we do not have a specific birthday program. However, we do wish you a Happy Birthday!

At Five Guys, music has been a part of the culture ever since we opened the doors of our first restaurant back in 1986. The music we play makes the experience lively not only for our customers, but for our crew members in the store as well. High energy music keeps our crew happy and motivated, which results in great food and service.

As of May 2025, we have more than 1,950 locations in 29 countries! We are located in the United States, Canada, England, Scotland, Wales, Ireland, Northern Ireland, Australia, Austria, Bahrain, Belgium, China, France, Germany, Hong Kong, Italy, Kuwait, Luxembourg, Macau, Malaysia, Netherlands, Qatar, Republic of Korea, Saudi Arabia, Singapore, Spain, Sweden, Switzerland and UAE.

The only products we offer that contain gluten are our burger buns, hot dog buns, HP sauce, the Oreo Cookies and Lotus Biscoff milkshake mix-ins, and the Malt Vinegar condiment for our fries.

Due to the way some ingredients are prepared, they may also be unsuitable for people with an intolerance. You can find more information about these products here.

Since Five Guys buns are not gluten free, we offer modified options for customers with gluten sensitivity. You can order any burger or hot dog without the bun, in either a Lettuce Wrap or a No Bun Bowl. You can also bring your own gluten free bun, as the burger is simple to transfer. However, please note that due to food safety precautions, we cannot prepare your food with this bun.

Five Guys beef is gluten free, consisting of 100% 80/20 ground chuck with no additives, fillers, or preservatives. Our bacon and hot dogs are also gluten free. All meat is cooked on a dedicated grill separate from the bun toasting grill.

Our fries, both Five Guys Style and Cajun, are gluten free. They are made from fresh cut potatoes soaked in water and cooked in dedicated fryers with 100% refined peanut oil.

Whilst we do all we can to avoid it, there is always a risk of cross contamination. We advise checking our Allergen and Ingredients charts online or in store and always advising the team of any allergies or intolerances so they can take the appropriate precautions.

You bet! All of our toppings are prepped fresh daily. Nothing is frozen. Choose from 15 free toppings, which makes for hundreds of thousands of topping combinations. The possibilities are pretty much endless.

Our fresh burger patties are made to order. Patties are prepared on a flat-top grill and cooked until well done and juicy. You won’t see us using timers, just our eyeballs, to know when a burger is finished.

We use American Cheedar cheese, melted to gooey bliss on our burgers, sandwiches and hot dogs.

We use 100 percent refined peanut oil to cook our fries because we believe it provides the most optimal flavor for a boardwalk-style bite. Our fries are the only menu item cooked in peanut oil.

Like all of our menu items, our fries are made to order. Our potatoes are freshly cut, soaked in water and ONLY fried in refined peanut oil using fryers that cook absolutely nothing else. We also cook our fries twice to ensure they are firm on the outside and mimic a mashed potato on the inside.

Yes, we do!

Our milkshakes are hand-spun and can be customised with any of our 11 mix-ins.

Start with our vanilla base, and then add as many mix\-ins as you like – we recommend a max of 4 flavours for the perfect mix. We currently offer: Bubblegum, Mango, Oreo® Cookie Pieces, Vanilla, Chocolate, Biscoff®, Peanut Butter, Salted Caramel, Strawberry, Banana, and Bacon*.

Keep an eye out for new and exciting flavours!

*In selected stores only

Our milkshakes come in one size- 16 ounces. You can choose as many of our mix-ins as you like at no extra charge!

Our regular soft drink is 24 ounces, while our large is 32 ounces. We also offer several bottle options, including water (16.9 ounces) and Simply Lemonade (11.5 ounces). Our milkshakes come in one size- 16 ounces.

We believe the beef we serve is juicy and flavorful enough without seasoning. If you would like to add salt and pepper to your burger, please find sachets at our condiment stations.

While we love hosting children, we do not currently offer a kids menu. Our portion sizes are designed to be shared, so keep that in mind when ordering for children. We suggest a little hamburger (which features one patty instead of two) or a hot dog or grilled cheese and requesting it be cut in half. Our fry sizes can feed several! We also know that a lot of kids don’t like to order off of a kids menu, so we made it easy for them!

We call this process “evening out,” and we’ve been doing it since we opened our first location way back in 1986! Evening out not only helps form the patty, but also ensures it cooks evenly and well done.

Five Guys burgers are grilled without using oil. Our grills are actually seasoned using only the natural fats and juices of the burger patty.

The only product at our restaurants prepared using refined peanut oil are the fries we serve.

In our 30-plus years of crafting burgers, we have found that foil helps the food retain more heat, meaning it’s hotter – and fresher – when it reaches your hands!

At this time, we offer only salted peanuts. There are no current plans to bring back unsalted peanuts.

We serve Budweiser, Corona and Brooklyn Lager at selected locations in Great Britain.

How much do your burger patties weigh?

Our hand-formed patties weigh about 102 grams (3.6 ounces) before grilling. The regular burger comes with 2 patties, so 204 grams of deliciousness!

Our veggie sandwich is not a veggie burger, but it can be a mix of whatever you’d like. Choose any combination of our toppings and add cheese for an additional cost.

Our standard veggie is a mix of lettuce, tomato, grilled onions, grilled mushrooms, green peppers with or without cheese.

We toast our bread to provide a sturdy base for our burgers, but certain toppings and condiments can potentially lead to a “soggy” bun. If you feel like this is a quality issue and not as a result of toppings, please contact us so we can address it!

Our fries are a ‘Boardwalk style’ fry, which means that they are hand-cut on site each day and cooked in refined peanut oil following a 3-step process: precook, cooling, and final cook. The heating qualities and texture found in peanut oil allow for this process to run smoothly and achieve the quality of fry that we are known for. We believe that peanut oil meets the flavour profile we seek.

We have a Peanut Butter milkshake mix-in available, which is stored alongside the rest of the available flavours in our milkshake station. All milkshakes are prepared using a single shake-spin handle and this is cleaned after each use with the appropriate PPM sanitiser. Unfortunately, we cannot serve milkshakes to peanut allergy sufferers.

In selected stores, we also have open boxes of shelled peanuts in the dining area, which are complimentary for our customers.

Our burgers, hot dogs and sandwiches are not cooked with nut products. However, there is always the risk of cross contamination, so we advise that you let our crew members know about your allergy before ordering at the till.

The beef for our burger patties is 80/20 lean ground beef that has no additives or fillers! It is gluten free and does not include breadcrumbs, flour, soy sauce or any types of spices.

Please note, however, that we cannot guarantee no cross-contamination, so please use caution when ordering.

The only products we offer that contain gluten are our burger buns, hot dog buns, HP sauce, the Oreo Cookies and Lotus Biscoff milkshake mix-ins, and the Malt Vinegar condiment for our fries.

Due to the way some ingredients are prepared, they may also be unsuitable for people with an intolerance. You can find more information about these products here.

Since Five Guys buns are not gluten free, we offer modified options for customers with gluten sensitivity. You can order any burger or hot dog without the bun, in either a Lettuce Wrap or a No Bun Bowl. You can also bring your own gluten free bun, as the burger is simple to transfer. However, please note that due to food safety precautions, we cannot prepare your food with this bun.

Five Guys beef is gluten free, consisting of 100% 80/20 ground chuck with no additives, fillers, or preservatives. Our bacon and hot dogs are also gluten free. All meat is cooked on a dedicated grill separate from the bun toasting grill.

Our fries, both Five Guys Style and Cajun, are gluten free. They are made from fresh cut potatoes soaked in water and cooked in dedicated fryers with 100% refined peanut oil.

Whilst we do all we can to avoid it, there is always a risk of cross contamination. We advise checking our Allergen and Ingredients charts online or in store and always advising the team of any allergies or intolerances so they can take the appropriate precautions.

Our bread is a proprietary recipe. Our buns contain the following ingredients:

* Water
* Salt
* Sugar
* Vegetable Shortening (Contains Soy)
* Milk
* Eggs
* Bleached Bread Flour
* Yeast
* Sesame Seeds

There is no MSG added to our burgers, hot dogs, fries, seasonings or condiments. The only seasonings offered in our restaurants are salt and Cajun seasoning.

Five Guys fries, both Salted and Cajun, contain no gluten. Our potatoes are freshly cut, soaked in water and ONLY fried in refined peanut oil using fryers that cook absolutely nothing else.

All store hours are available at restaurants.fiveguys.com.

Five Guys continues to open new locations across the globe! Follow us on social media for the latest on new restaurants.

For new locations across the UK, check out our ‘Coming Soon’ section on our Locations page.

Please visit our Contact page and submit a ‘Fundraising’ enquiry. A member of our team will be in touch if we are able to contribute to your fundraising!

Check out our ‘Coming Soon’ section on our Locations page for upcoming stores. Opening dates are typically displayed 1 week before the official opening date!

You can pre-order online and collect at the store through our Click & Collect service. Place an order on our website here or our App here to skip the queue – great for when you’re really, really hungry and can’t wait to order!

Does Five Guys offer delivery services?

Yes. We offer Five Guys delivery through our delivery partners: Just Eat and Deliveroo. You can find your nearest location here to place an order through their App. Select the relevant partner icon on the Store page to be redirected. Why not order for delivery on those days you’re too lazy to cook?

We know it can be frustrating to wait for an online order, but this is normally only the case when your order contains fries. We wait to drop your fries until you arrive to ensure you receive the freshest cup possible!

You can either visit FiveGuys.com and click the “Order Now” button or download our app through the respective app store for your device.

Is there a Five Guys app?

Yes. We have a Five Guys App for Click & Collect orders. You can make an account to repeat previous orders and save your favourite combinations for a faster ordering process. Download the Five Guys App here.

Unlike online ordering, the Five Guys app saves your order history, so reordering is a breeze. Your favorite store, favorite meals, as well as saved payment options, are all stored conveniently in the app.

Today, Five Guys operates more than 1,900 locations in 29 countries.
What sets Five Guys apart? There are a lot of great burger joints out there. But we believe our success comes from running all our restaurants exactly how we ran our first location back in 1986—focusing on simple food, real ingredients and letting the quality speak for itself.

Five Guys opened its first restaurant outside of the United States in 2010 in Alberta, Canada. Our Covent Garden location in London, opened to much fanfare in 2013, was our first restaurant outside of North America. Today, we operate in 29 countries across the globe!

Five Guys grew throughout the 1990s, but the Murrell family did not begin offering franchise opportunities until 2003. In just a year and a half, they sold 300 franchise locations and have been growing ever since.

Five Guys does not currently offer rewards or have a loyalty program.

Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells’ five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.

At Five Guys, music has been a part of the culture ever since we opened the doors of our first restaurant back in 1986.

The music we play makes the experience lively not only for our customers, but for our crew members as well! High energy music keeps our teams happy and motivated, which results in great food and service.

Of coursse, we never want our customers to feel uncomfortable or offended. If you have any concerns regarding the volume during your visit, please reach out to us via the Contact page.

The Five Guys Games is our way of celebrating and showcasing the bedrock of our company, the crew. In this biennial Olympic-style competition, store employees from all over the globe test their mettle across three events tied to store operations – potato cutting, cheese stacking and the QC (quality control) race – for a chance to win big bragging rights and a $100,000 grand prize!

Specific benefits vary by location, but you can expect flexible scheduling, competitive pay, free food, the potential for bonuses, recognition for hard work and career growth opportunities.

Our corporate locations offer free meals for employees during their shifts. Franchised locations designate their own meal policies for employees.

Specific benefits vary by location, but you can expect flexible scheduling, competitive pay, free food, the potential for bonuses, recognition for hard work and career growth opportunities.

Yup. We offer both part-time and full-time positions in our Five Guys restaurants, from crew members to managers, all at a competitive base pay.

At Five Guys, we like to keep things simple, fresh and real. We’re all about working hard and having fun while we do it. If you’re looking for a place where your effort is valued, Five Guys may be a great fit for you!

Thank you for your interest in joining our team! Please visit our Careers Site to find your nearest location and apply.

No, you do not need to activate your physical or eGift card – you can use them immediately.

Yes, you can pay for your online order with your physical gift card. Your gift card never expires.

Yes, you can pay for your in-store or online order with an eGift card!

You can buy a Five Guys gift card in any Five Guys location, online, or at retail locations such as Target or Amazon.com. You can use your gift card any time and the balance never expires.

Checking your gift card balance is easy! Visit our Gift Card page to get started.

To check your balance, resend eGift cards, view eGift cards, and receive the delivery status of gift cards purchased online, visit our Gift Card page.

Please reach out to us via our Contact Form and someone will be in touch ASAP!

Unfortunately, gift cards are treated as cash. They cannot be refunded or replaced.

If you’re able to provide proof of purchase, we’ll do our best to locate your gift card—just reach out through our Contact Form.

Yes, you can order up to 10 gift cards at a time.

For orders of more than 10, please fill out this form and someone will reach out to you directly.

You can find the PIN on the back of the gift card under the silver and black rectangle scratch off.

Five Guys gift cards may be the perfect gift. Visit our Gift Card page to order gift cards for either the United States or Canada.

Yes! You can order eGift cards by visiting our Gift Card page.

Gift cards are treated as cash and are non-refundable.

Our gift cards are offered in the following denominations:
Physical gift cards purchased in store: Any amount between $5-$200.
Gift cards purchased online: $5-$200.

Yes, we do! Gift cards are available for purchase in our stores or by visiting our Gift Card page. You can also find our gift cards at various retailers such as Target or Amazon.com.

Your eGift card will be sent via email on the delivery date you choose, with rare exceptions for processing delays. For same-day delivery, most eGift cards are sent within an hour of the purchase transaction. For future delivery, eGift cards are sent on the morning of the scheduled delivery date.

Plastic Gift Card – Delivery times are determined by the shipping method selected. During non-holiday periods, orders are generally shipped within 1-2 business days. For orders shipped via expedited options, you will receive an email with a tracking number, with which you may access the current shipping status of your gift.

Please reach out to us for assistance and more information.

You can fill out our customer survey by visiting this page. Although not necessary, it is helpful to have a receipt nearby.

Absolutely! We love to see our customers enjoying our food.

Simply tag us in a social media post. We are on Facebook, Instagram and TikTok. Or feel free to send your photos to [email protected]